Common Questions

Commonly asked questions.

How the SmartGift e-gift service works
Introduction SmartGift provides an e-gifting solution on our brand partners' sites. Step 1. Present a gift link Gift senders ca...
Tue, 22 May, 2018 at 12:52 PM
Why send a SmartGift e-gift
SmartGift makes it easy for gift senders to send the perfect gift. It is thoughtful, convenient, fun and you'll send a gift they're guaranteed to ...
Tue, 22 May, 2018 at 1:01 PM
What will the recipient of a SmartGift e-gift see
Once you've texted, emailed, facebook'd, WhatsApp'd or otherwise shared the gift link with the recipient, the recipient clicks the link in yo...
Fri, 25 May, 2018 at 12:28 PM
When and how do I pay for an order?
When the gift recipient has accepted your gift, you will receive an email notification with a payment link to complete the gift purchase. After you have pai...
Tue, 22 May, 2018 at 1:07 PM
Unable to complete the gift purchase as nothing gets added to the cart
We apologize for the inconvenience, but sometimes things break. There can be multiple reasons why a purchase link leads to an empty cart. Please contact us ...
Tue, 22 May, 2018 at 1:10 PM
How do I cancel a SmartGift e-gift
If you no longer want to continue with an e-gift, there is nothing more that needs to be done; the gift link will just expire. A couple of notes: We do...
Tue, 22 May, 2018 at 1:19 PM
Is it safe to use my credit card or debit card?
Yes! We never have access to your debit or credit card information. Payments for SmartGift e-gifts are made on our brand partners' sites. The sa...
Tue, 22 May, 2018 at 1:49 PM
Where can I get a refund for a completed gift purchase?
Our brand partners will process refunds for completed gift purchases in accordance with their individual refund policies. SmartGift does not take paymen...
Fri, 25 May, 2018 at 12:18 PM
Can I send a SmartGift e-gift internationally?
Sending a SmartGift to a gift recipient who resides in a foreign (non-US) country, is selectively supported. To assist with sending a SmartGift e-gift to...
Fri, 25 May, 2018 at 1:41 PM
What does ‘Gift claimed’ mean?
If the gift sender or recipient clicks the gift link and the message "Gift Has Already Been Claimed" appears, it means that someone has accepted t...
Tue, 22 May, 2018 at 2:04 PM