SmartGift Customer Care

Getting Started 4

• How do I start a SmartGift e-gift?
• How do I send a SmartGift e-gift?
• When and how do I pay for an order?
• Can I use a "promotional code" or "employee discount"?

Common Questions 13

• How the SmartGift e-gift service works
• Why send a SmartGift e-gift
• What will the recipient of a SmartGift e-gift see
• When and how do I pay for an order?
• Unable to complete the gift purchase as nothing gets added to the cart

View all 13

Issues With Your Gift 9

• The recipient did not get my gift-link
• I am the sender and I opened the gift accidentally. Will the recipient still be able to view the gift?
• The gift has already been claimed
• I can't find the gift-link that I've just created or received
• I sent a gift-link to a wrong email address

View all 9

Help With Barnes & Noble Gifts 5

• The gift recipient can't access the NOOK book gift
• I am not able to complete the NOOK book order, since I've previously purchased a copy of the same NOOK book
• I only want to buy one copy, but have multiple in my cart
• NOOK Book sent to an incorrect/outdated email address
• Do you offer in-store pickup?