Issues With Your Gift

Here you'll find answers to issues with sending and receiving gifts.

The recipient did not get my gift-link
Please be sure to share the gift link with your recipient. We don't send gift links to recipients on your behalf; we simply present the gift link for y...
Fri, 25 May, 2018 at 1:47 PM
I am the sender and I opened the gift accidentally. Will the recipient still be able to view the gift?
Yes, absolutely! You just won't receive another notification when the gift recipient actually opens the gift. So just go ahead, copy and paste the link...
Fri, 25 May, 2018 at 11:30 AM
The gift has already been claimed
The most likely reason to see a message that the gift has already been claimed is that your gift sender has accepted the gift on your behalf. Please contact...
Fri, 25 May, 2018 at 11:20 AM
I can't find the gift-link that I've just created or received
If you are the gift sender, please check your inbox for a copy of the gift-link. If you can't locate it, simply start over and generate a fresh gift...
Fri, 25 May, 2018 at 11:23 AM
I sent a gift-link to a wrong email address
Do not worry! Since you'll receive a purchase link to complete the gift order, after the recipient has accepted, you have total control over this gift....
Fri, 25 May, 2018 at 10:47 AM
Why am I getting payment reminders after I paid for the gift?
If you already paid for this gift and you have an order confirmation number from our brand partner, you're all set! We sometimes receive confirmatio...
Fri, 25 May, 2018 at 11:35 AM
Tracking the order status of my SmartGift e-gift
Please check first that you have an order confirmation from the brand partner for this gift order. If you do have an order confirmation number and you b...
Tue, 4 Sep, 2018 at 11:02 AM
Returning a gift after it has shipped
SmartGift e-gifting allows gift recipients to choose their size or color preference before the item ships. We understand that sometimes you need to make...
Wed, 23 May, 2018 at 5:55 AM
Who should I contact for a damaged item?
Please contact Customer Care for our brand partner directly: 1-800-Flowers.com Call Customer Service on 1-800-716-4851 Email Customer Service at...
Wed, 23 May, 2018 at 6:30 AM