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Knowledge base
Welcome to the SmartGift Help Center
Getting Started
4
How do I start a SmartGift e-gift?
How do I send a SmartGift e-gift?
When and how do I pay for an order?
Can I use a "promotional code" or "employee discount"?
Common Questions
13
How the SmartGift e-gift service works
Why send a SmartGift e-gift
What will the recipient of a SmartGift e-gift see
When and how do I pay for an order?
Unable to complete the gift purchase as nothing gets added to the cart
View all 13
Issues With Your Gift
9
The recipient did not get my gift-link
I am the sender and I opened the gift accidentally. Will the recipient still be able to view the gift?
The gift has already been claimed
I can't find the gift-link that I've just created or received
I sent a gift-link to a wrong email address
View all 9
Help With Barnes & Noble Gifts
5
The gift recipient can't access the NOOK book gift
I am not able to complete the NOOK book order, since I've previously purchased a copy of the same NOOK book
I only want to buy one copy, but have multiple in my cart
NOOK Book sent to an incorrect/outdated email address
Do you offer in-store pickup?
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